Returns & Exchanges
At Townteam Morocco, we want you to be completely satisfied with your purchase. If your fashion items don't fit perfectly or meet your expectations, you can return or exchange them within 14 days of delivery.
Initiate Your Request
Contact our customer service team via WhatsApp or email with your order number and the details of the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.
Courier Collection
Our logistics partner will contact you within 48 hours to schedule a pickup from your address anywhere in Morocco.
Quality Check & Refund
Once we receive and inspect your items at our warehouse, we will process your refund or ship your exchange item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing