Frequently Asked Questions
Everything you need to know about shopping with Townteam Morocco
What are the delivery timelines for orders within Morocco?
We offer fast nationwide shipping. Deliveries within Casablanca typically take 24-48 hours, while other cities across Morocco are delivered within 3 to 5 business days.
Can I pay for my order upon delivery?
Yes, we offer Cash on Delivery (COD) as a primary payment method, allowing you to pay for your fashion items securely when they arrive at your doorstep.
What is your return and exchange policy?
We want you to love your fit. You can exchange or return items within 14 days of receipt, provided they are in their original condition with tags attached. Please contact our support team to initiate the process.
How do I know which size to choose?
Each product page features a detailed size guide to help you find the perfect fit. Since our styles range from slim to oversized, we recommend checking the measurements before purchasing.
Are Townteam products made with high-quality materials?
Absolutely. Townteam Morocco is committed to quality. We use premium fabrics and rigorous manufacturing standards to ensure our clothing is durable, comfortable, and stylish.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation SMS or email with a tracking number. You can use this to follow your package until it reaches your location.